Refund Policy


REFUND POLICY

30-Day Satisfaction Guarantee

At Noroa, we want you to love your candle warmers and LED lighting products. If you're not completely satisfied with your purchase, we offer a 30-day refund policy from the date you receive your item.

Eligibility Requirements

To be eligible for a refund, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Items That Cannot Be Returned

For safety and hygiene reasons, we cannot accept returns on:

  • Items that have been used or show signs of wear
  • Products with broken seals or damaged packaging
  • Clearance or final sale items

Defective or Damaged Items

We inspect all products before shipping, but if your item arrives damaged or defective, please contact us within 7 days of delivery. We'll provide a prepaid return label and send you a replacement at no additional cost, or issue a full refund including original shipping charges.

How to Initiate a Return

  1. Contact our customer service team at support@noroa.org with your order number
  2. We'll provide you with return instructions and a return authorization number
  3. Pack your item securely in its original packaging
  4. Ship your return within 5 business days of receiving authorization

Return Shipping Costs

  • Standard returns: Customer is responsible for return shipping costs
  • Defective or damaged items: We provide a prepaid return label at no cost to you
  • We recommend using a trackable shipping service for returns over $50

Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping charges are non-refundable (unless the item was defective or damaged)

Exchanges

We don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.

Questions?

If you have any questions about our refund policy or need assistance with a return, please contact us at support@noroa.org. We're here to help ensure you have a worry-free shopping experience.